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The future of pet e-commerce: mobile apps and beyond

In recent years, the pet industry has witnessed a significant shift towards online retail, driven by the convenience and accessibility of e-commerce platforms. With the rapid advancement of technology, especially mobile apps, pet owners now have fast access to a wide range of products and services at their fingertips. In this blog post, we will explore the current state of pet e-commerce and dig into how mobile apps and other emerging technologies are shaping the pet industry’s future.

The rise of pet e-commerce

The pet industry has experienced remarkable growth over the past decade, with pet owners increasingly turning to online channels to fulfill their pet-related needs. The convenience of purchasing pet supplies, food, medications, and accessories from the comfort of one’s home has been a driving force behind this shift. E-commerce platforms have capitalized on this trend, offering a wide range of products and services to cater to the specific requirements of pet owners.

Currently, the pet e-commerce landscape is dominated by a few major players, such as Chewy and PetSmart, who have successfully tapped into the promising market. These platforms provide a vast selection of pet products, backed by efficient supply chains and streamlined logistics, ensuring fast and reliable delivery to customers’ doorsteps.

Although major players dominate the market, an increasing number of pet owners choose to shop from smaller pet businesses. Additionally, many brick-and-mortar pet stores have ventured into the online space, establishing their presence through dedicated e-commerce websites. This transition has allowed them to expand their customer base beyond local communities and reach pet owners across the globe. One of the digital solutions that help these businesses to win the battle against big pet manufacturers is having a mobile app.

The mobile app revolution

As mobile devices continue to invade every aspect of our lives, pet e-commerce is no exception. Mobile apps have revolutionized the way we interact with the digital world, and the pet industry is increasingly leveraging this technology to enhance the overall shopping experience for pet owners.

Mobile apps offer several advantages over traditional websites. They provide a more personalized and intuitive user interface, allowing pet owners to easily browse products, compare prices, read reviews, and make purchases with just a few taps on their smartphones. Moreover, push notifications and in-app messaging enable direct communication between sellers and buyers, fostering engagement and building customer loyalty.

Some IT companies solely focus on providing pet store-related mobile solutions.

For example, OmniShop makes e-commerce mobile apps tailored to pet owners’ needs and appeal, thus increasing your chances of growing visibility and recognition among customers.

Beyond the convenience of online shopping, pet-focused mobile apps are evolving to offer a range of additional features. Some apps provide access to virtual veterinarians, allowing pet owners to seek professional advice without leaving their homes. Others offer personalized pet health tracking, reminding owners of vaccinations, medication schedules, and other important milestones in their pets’ lives. 

These advancements simplify pet care and help establish a deeper connection between pet owners and their furry companions.

The Future of Pet E-commerce

How will the future of pet e-commerce look?

Looking ahead, the future of pet e-commerce appears promising, with mobile apps set to play a pivotal role in shaping the industry. Here are a few predictions of how emerging technologies and e-commerce mobile apps are going to revolutionize the pet industry market. 

Augmented Reality (AR) Product Visualization 

AR technology will enable pet owners to virtually “try on” products in-app before making a purchase. Whether it’s a new collar or pet clothing, users will be able to see how these items look on their pets in real-time, making informed decisions and reducing the likelihood of returns.

AI-Powered Personalization 

With the help of artificial intelligence (AI), pet e-commerce platforms will become smarter in understanding customer preferences and behavior. These platforms will offer tailored recommendations by analyzing past purchases, browsing history, and user feedback, ensuring a more personalized shopping experience.

With the evolution of artificial intelligence and machine learning algorithms, e-commerce apps will provide highly personalized product recommendations based on individual pet profiles, purchase history, and browsing behavior. These recommendations can encompass pet food, toys, accessories, and even personalized pet care subscriptions, enhancing the shopping experience for pet owners.

Introducing AI-powered chatbots specifically trained to handle pet-related queries can provide instant and accurate support within e-commerce apps. These chatbots can offer guidance on pet care, nutrition, and behavior.

In-App Virtual Consultations

With the growing emphasis on telehealth and virtual consultations, integrating video consultation platforms specifically designed for pet owners and veterinarians can revolutionize the pet industry. Solutions could offer in-app video consultations, enabling pet owners to connect with veterinarians remotely, seek advice, and even get prescriptions.

Pet Health Tracking and Wearables Integration

As pet owners become more proactive in monitoring their pets’ health and wellness, integrating pet health-tracking devices and wearables within mobile apps becomes a precious asset. There are already a few apps like that on the market. Syncing with devices like FitBark or Whistle, these apps can track activity levels, monitor vitals, and provide personalized recommendations for pet care products and services. If your business produces wearable tracking devices for pets, consider making an app compatible with your devices.

Pet Adoption and Rescue Integration

Unfortunately, the reality is that the number of abandoned pets will rise. The e-commerce apps can collaborate with pet adoption and rescue organizations to solve this problem. By integrating with rescue centers, e-commerce apps can showcase available pets, facilitate adoption applications, and even offer pet supplies bundles or discounts for people who adopt.

This type of solution benefits animals, adoption organizations, and your business. Abandoned animals will find a new home quicker, decreasing expenses for unprofitable rescue organizations and bringing you more buys for pet products.

This collaboration will also bring your business a good reputation among pet owners.

Pet-Friendly Travel and Accommodation Integration

Traveling with pets is a growing trend, and e-commerce apps can cater to this by integrating with pet-friendly travel and accommodation platforms. By collaborating with services like BringFido or Airbnb’s pet-friendly filters, e-commerce apps can offer curated travel packages, pet-friendly accommodations, and travel essentials for pet owners planning their trips. Expect to see more apps like this in the future.

Community and Social Engagement Features

Building a strong community of pet owners within e-commerce apps can enhance engagement and foster a sense of belonging. By incorporating social features like forums, user-generated content sharing, and pet photo contests, apps can create a space for pet owners to connect, share experiences, and seek advice from fellow pet enthusiasts. More and more people will start showing demand for these types of communities.

Subscription-Based Services 

Subscription-based models will gain further traction in the pet industry, offering convenience and cost savings for pet owners. From automatic food delivery to personalized toy selections, these services will provide a hassle-free experience, ensuring pet owners never run out of essential supplies. 

Delivery Innovation

The future of pet e-commerce will witness advancements in last-mile delivery solutions. It is expected that drones and autonomous vehicles will streamline the delivery process, reducing delivery times and expanding service areas. This may look far-fetched, but it will be a part of our reality in the near future. Additionally, pet owners may have the option to schedule deliveries based on their pets’ routines, providing minimal disruptions.


The pet e-commerce industry will show remarkable growth in the coming years, fueled by the increasing dependency on mobile apps and emerging technologies. As pet owners seek convenience, personalization, and an elevated shopping experience, mobile apps will continue to evolve and cater to their evolving needs. From augmented reality to AI-driven personalization, the future of pet e-commerce holds tremendous potential. By embracing these advancements, businesses in the pet industry can create a seamless and delightful shopping experience for pet owners worldwide, solidifying their position in the ever-expanding digital marketplace.

Ready to step up your mobile game?

Let’s book a 30-min mobile strategy session and give your shop a boost.

Ready to step up your mobile game?

Let’s book a 30-min mobile strategy session and give your shop a boost.