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E-commerce omnichannel: A consistent brand image

Hey there!

Let’s have a chat about something we all know is super important but can be a bit tricky to nail down – creating a consistent brand image across all channels, be it online, offline, or mobile.

Now, we know what you’re thinking. “That sounds like a lot of work!” And you’re not wrong. But it’s totally worth it. We’re here to guide you through it.

What do we mean by ‘consistent brand image’?

Well, it’s basically making sure that your brand is consistently represented across all the different places your customers might find you. This includes your physical stores, your webshops, your mobile app, and even your social media profiles.

Why is this so important?

Imagine you walk into a store, and you love the vibe. The colors, the decor, the music – everything is just perfect. Then you visit their website, and it looks like it belongs to a completely different brand. Confusing, right? This inconsistency can actually make customers lose trust in your brand.

The meaning of the omnichannel experience

Now, you might have heard the term ‘omnichannel’ being thrown around a lot lately. And for good reason. In today’s world, customers interact with your brand in multiple ways – they might visit your physical store, shop on your webshop, browse your mobile app, or even check out your social media profiles. 

The omnichannel experience is about creating a seamless customer experience across all channels. This means that if a customer adds an item to their cart on your webshop and later decides to complete the purchase on your mobile app, the item should still be in their cart. Or if a customer browses your products in your physical store but decides to buy online, the process should be smooth and effortless. So, think of the omnichannel experience as rolling out the red carpet for your customers, making them feel special and valued at every touchpoint.

Now, let’s get into some ways to make sure your brand image is consistent across all channels.

Read more about omnichannel experience for mobile shoppers.

Start with your brand identity

So, your brand identity is basically the personality of your business and the promise you make to your customers. It’s what you want your customers to perceive about your brand. It’s like the DNA of your brand – it makes your brand unique and sets you apart from your competitors.

Now, let’s break down the key elements of brand identity and what you should pay attention to.


Your logo is like the face of your brand. It’s usually the first thing people notice about your business, so it needs to be memorable and reflective of your brand’s personality. Make sure your logo is consistent across all channels. This means that the logo on your website, your physical store signage, your mobile app, and your social media profiles should be the same.

Color palette

Colors play a crucial role in your brand identity. Different colors evoke different emotions. For example, red is often associated with passion and excitement, while blue is seen as calm and trustworthy. Choose colors that reflect your brand’s personality and make sure they are consistent across all channels. The colors used in your physical store’s interior, on your website, your mobile app, and your marketing materials should all be from the same color palette.


The fonts you choose are another important element of your brand identity. They should be legible and reflect your brand’s personality. For example, a tech company might choose a sleek, modern font, while a children’s toy store might opt for something more playful. Again, consistency is key. The fonts used on your website, your in-store signage, your mobile app, and your marketing materials should all be the same or at least belong to the same font family.

Overall style

This includes the overall aesthetic of your brand, the style of your images, the tone of voice used in your content, and even the music played in your physical store. Everything should be aligned with your brand’s personality and target audience. For example, if your brand is all about luxury and sophistication, your images should be high-quality, and your tone of voice should be formal and polished. If your brand is more laid-back and casual, your images might be more relaxed and your tone of voice more conversational.

Create a style guide

A style guide is like a rulebook for your brand. It outlines how your logo should be used, what colors and fonts to use, and even the tone of voice to use in your content. Share this guide with everyone involved in creating content for your brand, from your web designer to your social media manager.

Pay attention to the customer experience

The customer experience should be seamless across all channels. This means that the navigation on your website should be as intuitive as the layout of your physical store. Your mobile app should be just as easy to use as your webshop. And the tone of voice used in your social media posts should match the one used in your in-store signage.

Regularly review and update

Creating a consistent brand image is not a one-time task. It’s an ongoing process. Regularly review your channels to make sure they are still aligned with your brand identity. And don’t be afraid to make updates when necessary.

Stay true to your brand

Staying true to your brand is incredibly important in a world where we are constantly bombarded with new trends. While it’s okay to be inspired by trends, it’s important not to lose sight of what makes your brand special.

Having a clear understanding of your brand identity, target audience, and unique selling proposition is essential. This understanding will serve as a compass to guide all your branding decisions. Consistency is key to building a strong brand, so make sure your brand identity is consistently represented across all channels.

Remember, your brand is one-of-a-kind. While trends come and go, a strong and authentic brand can stand the test of time. So stay true to your brand.

How Volim Ljuto nailed the omnichannel experience

Picture a brand that has effortlessly mastered the omnichannel experience. Volim Ljuto brand is a powerhouse in producing and selling chili peppers and seeds. Imagine a world where one online store is dedicated to its own label, a physical store that not only showcases its products but also features similar products from other brands, and another online store designed specifically for that physical store. 

Volim Ljuto has turned to ensure a seamless and consistent brand image across all these channels. Whether you’re browsing their label-specific webshop, exploring the treasures in their physical store, or navigating the webshop associated with the physical store, Volim Ljuto guarantees a consistent and engaging experience

Their online store is a vibrant catalog of everything they stand for, showcasing their entire range of products and making it delightfully easy for customers to find and purchase what they need. By intricately weaving its online and offline channels, Volim Ljuto has not only created a consistent brand image but also a remarkably convenient shopping experience for its customers, regardless of how they choose to interact with the brand.

Illustration for Volim Ljuto brand

End note

Remember, creating a consistent brand image is a journey, not a destination. So, take it one step at a time and enjoy the process. Cheers to building a strong and consistent brand image!

Ready to step up your mobile game?

Let’s book a 30-min mobile strategy session and give your shop a boost.

Ready to step up your mobile game?

Let’s book a 30-min mobile strategy session and give your shop a boost.